Service Technician - Appliances
COMPANY OVERVIEW
Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.
Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.
JOB SUMMARY
The Service Technician - Appliance at Nonn’s Flooring LLC is responsible for diagnosing, repairing, and installing appliances in both residential and commercial settings. Delivers high-quality customer service while managing daily service routes, communicating with customers, and completing accurate service documentation. Supports warehouse operations and team needs as required in a fast-paced, field-based environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Travel to residential and commercial customer locations to diagnose, repair, and service appliances, including units both in and out of warranty.
- Review daily service orders and plan routes based on efficiency and customer needs.
- Communicate with customers regarding scheduling, arrival times, and any service updates or changes.
- Deliver high-quality customer service while completing repairs.
- Communicate with management regarding technical support needs and parts requests.
- Complete accurate service documentation, including time worked, repairs performed, and applicable appliance details (model and serial number).
- Safely lift and move appliances and related equipment as needed to complete repairs.
- Support warehouse inventory efforts to ensure parts availability.
- Assist with appliance delivery and installation as needed.
- Follow all company safety policies and procedures.
- Perform other duties as assigned.