SERVICE TECHNICIAN

OVERVIEW:

The Burch Oil Company is a regional leader in the distribution of petroleum products and propane. The Company markets its products through Burch Oil, Burch Oil of Charles County and Burch Propane. The Company sells and distributes these products to residential and commercial customers throughout southern Maryland and parts of Virginia.

SUMMARY OF THE POSITION:

This position performs installation, maintenance and service tasks on heating, ventilation, and air conditioning equipment for commercial and residential customers.

MAJOR RESPONSIBILITIES:

Diagnoses and repairs electronic, mechanical and electrical components of HVAC systems

Travels to job site as assigned while working with the Dispatcher to ensure the schedule is maintained and delays are properly communicated to customers

Properly completes Work Order information using Tough Pad

Must be available to work nights, weekends, holidays on a rotating schedule when requested

Properly maintains company vehicles in good working order including completing routine schedule maintenance, refueling, and washing as needed

Responsible for reporting any mechanical issues to supervisor

Completes and submits monthly vehicle inspection form

Maintains proper inventory level of authorized parts, tools and equipment in assigned vehicle

Completes and submits monthly mileage log

Keeps abreast of company pricing

Properly completes work orders in the Company software system; assuring that all information is correct regarding labor, parts, pricing and scope of work completed

Reviews work order information with customers, and secures customers’ signatures

Completes and presents invoices to customers at time work is completed Verifies customer information including e-mail address

Documents, in the customer’s account, the make, model and serial number for all HVAC

equipment located on the premises

Diagnoses service issues for various equipment and explain findings to customers and explain corrective action needed to repair

Submit requests for special parts orders

Picks up stock replenishment parts from Main Office at least once per week

Completes job correctly on the first visit

Ensures that the work area at customer’s site is left clean and neat

Promotes excellent customer service by always exceeding customer expectations

Immediately reports any unsafe issues with assigned vehicle to supervisor Immediately reports any unsafe issues with customer’s fuel tank or equipment to

supervisor

Participates in Company provided training opportunities when requested

Operates assigned Company vehicle in a safe manner while obeying all traffic laws`

Observes all Company policy and procedures including all safety rules and laws

Assists other service technicians as needed

Completes other tasks as requested