Service Technician
Description
Service Technician
About Us
We are a premier provider of high-performance ATVs, side-by-sides, motorcycles, dirt bikes, jet skis, and other motorsports vehicles. With locations across Kentucky and other states, we take pride in offering top-tier products and delivering exceptional customer service. We are passionate about powersports and committed to helping our customers fuel their passion for adventure.
We are seeking a skilled and motivated Service Technician to join our growing team. In this role, you will diagnose, repair, and maintain a wide variety of powersports vehicles while providing exceptional customer experience.
We value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed their expectations. We pride ourselves on giving our customers the best service available, the best parts and accessories, and a staff that understands all aspects of our business. If you're driven by precision, enjoy solving mechanical challenges, and thrive in a high-energy shop environment, we want to talk to you.
What You’ll Do:
- Perform diagnosis, maintenance, repair, recall, accessory-installation, setup, and other assigned work using applicable OEM procedures, specifications, service information, and safety practices.
- Review the assigned repair order before beginning work and confirm the customer concern, authorized work, unit identification, and any special instructions are understood.
- Diagnose concerns accurately and document failure findings, test results, measurements, observations, and other information necessary to support repair decisions, estimates, warranty claims, or OEM authorization.
- Communicate additional findings, required parts, recommended maintenance, safety concerns, or changes in repair scope to the Service Advisor before performing work that has not been authorized.
- Perform only authorized work and follow OEM or extended-warranty authorization requirements when completing covered repairs.
- Document work performed in clear resolution notes, including the cause of failure when applicable, diagnostic steps, corrections made, maintenance services completed, and information that demonstrates the value of the repair.
- Record recommendations for needed or upcoming work that is not completed during the current visit and provide sufficient detail for the Service Advisor to explain the recommendation to the customer.
- Close labor operations as jobs are completed and ensure technician time, labor operations, and repair documentation accurately reflect the work performed.
- Protect customer property and units while in the shop and immediately report damage, missing items, unsafe conditions, or other concerns to Service Manager.
- Maintain a clean, safe, and organized work area; properly handle removed parts; and return special tools to their designated storage location immediately after use.
- Support final quality control by verifying repairs operate as intended and promptly correcting any workmanship or documentation issues identified before customer delivery.
What We’re Looking For:
- Proven work experience in powersports or automotive diagnosis and repair
- Knowledge of maintenance and repair principles
- Exceptional diagnostic and problem-solving skills
- Attention to detail with a commitment to quality.
- Strong work ethic with positive attitude
- Must pass a background check and urinalysis.
Education And Experience:
- Must have at least 1-year experience in powersports or automotive industry with manufacturer’s certifications
- High School Diploma or Equivalent
Why Choose Us?
- Vacation Pay
- Medical
- Dental
- Vision
- 401(K) with Company Match
- Company Paid Life Insurance
- Employee discounts on brands you love