Service Technician

Responsibilities

• Unpackage and disinfect medical equipment and accessories with medical grade disinfecting wipes
• Match returned product against RMAs and receive into inventory
• Evaluate product functionality against associated customer complaints, document findings, close or escalate problem reports
• Troubleshoot product and component issues to assist in determining root cause, coordinate with engineering as necessary to obtain or provide assistance
• Follow procedures pertaining for evaluating, servicing, refurbishing and updating electronic equipment
• Create or modify procedures to create efficiencies and match current processes
• Apply software updates on equipment to support product refurbishment
• Partner with the Customer Service Administrator and Finished Goods personnel to fulfill customer orders of Service parts and refurbished equipment
• Partner with Quality to support data collection and presentation
• Maintain accurate Service inventory by performing inventory transactions as required to facilitate the movement of product into and out of Service
• Maintain clean, safe, and organized work areas at all times
• Perform other duties as assigned by management