Service Technician

DEPARTMENT: TECHNOLOGY SOLUTIONS

REPORTS TO: PROJECT MANAGER

Compensation for this role: $25.00 to $50.00 depending on experience

OVERVIEW:

The Service Technician in the Technology Solutions department supervises apprentices and journeymen, taking ultimate accountability for project or subset of project. This position directs the tasks of journeymen and apprentice electricians and participates in residential/commercial/industrial/ electrical construction and service work.

General Responsibilities

• Works with a commitment to safety

• Upholds the core values of Encore Electric

• Acts as a professional and uses basic work ethics

o Comes to work on time every day with appropriate attire and tools

• Keeps work area clean

• Installs quality work in a neat and workmanship like manner

• Treats tools with respect

• Works on ladders, lifts, and elevated platforms

• Identifies applicable parts and components

• Keeps up with changing technology

• Keeps up with the codes and standards as appropriate

• Wears tools at all required times

Specific Responsibilities:

• Represent Encore Electric, Inc. to the client by a clean and neat appearance on the job including all Encore branded items

• Treat client with highest degree of respect and works to develop a partnership environment

• Investigate and problem solve to determine the most efficient way to install changes to existing service

• Perform electrical work alone, or with others, and make judgment calls in the field prior to contacting service managers

• Determine client needs and most effective way to meet them

• Estimate the general amount of time and material to complete service tasks

• Must communicate with Service Manager on a frequent basis regarding scheduling and work progress

• Obtain and order own commodity material and some non-commodity material

• Work well around building owners and tenants to perform job representing Encore in a professional manner

• Determine what is necessary to accomplish tasks and meet NEC and NFPA 70E standards as well as any other requirements as per the Authority Having Jurisdiction while meeting budgetary guidelines

• Communicate with vendors, service managers and other contractors to assure jobs are completed within scope and budget

• Contact clients to confirm appointments set by service manager

• Follow up with service manager to obtain job numbers

• Must make every effort to meet budget

• Understand the scope of work quoted by obtaining information on the estimate from the service manager

• Notify service manager if changes to scope are being requested or required

• Must be flexible with hours, shifts and geographic locations with reasonable notice, such as:

o On-call 24 hours a day, 7 days a week 2 weeks every 3 months

o Work is performed throughout the State and could possibly be throughout the Western United States

• Responsible to make sure company vehicle is properly cleaned and maintained

• Responsible for continuing their education within the electrical field and in their career path

• Maintain clean, proper tools and inventory ensuring equipment is in good working order

• Use tech support and company resources to troubleshoot problems

• Must adhere to strict attendance requirements and dress in appropriate company attire

Specific Responsibilities for AV

• Must have experience interfacing with clients and contractors

• Must have some experience with various AV control systems ex: (Crestron, Xtron & QSC etc.)

• Must be familiar with testing equipment ex: continuity testing and signal testing

• Experience with networks

• 1-2 years as an AV technician preferred

Specific Responsibilities for Security

• High level of experience with Access Control and/or IP Video installations, testing, commissioning and troubleshooting preferably Milestone & Open Options

• Basic network configuration

• Creating processes to break complex projects down to their component levels

• Solid understanding of common industry tools including applicable testing equipment

• Verifying security system functionality by testing equipment, connections and signals

• Willingness to participate in an afterhours on-call rotation schedule

• 1-2 years as a physical security technician required

Specific Responsibilities for Telecom

• Read and interpret detailed specifications and drawings, blueprints, schematics, and method of procedures (MOPs)

• Install Frame and rack builds

• Run multiple cable types including power, fiber, and network transmission; Use a variety of specific connectors and terminating procedures Lacing, stitching, sewing cables

• Terminate DC power, rectifiers, PDUs, BDFB/BDCBBs, inverters, converters, rand associated infrastructure used in telecommunications networks

• Terminate cables using RJ45 connectors

Specific Responsibilities for BAS

• Commercial HVAC trouble shooting skills

• Knowledge of HVAC systems, pumps, towers, chillers, metering system steam, electric, CO, air flows, VAV systems, etc.

• Proficient with test meters and wiring diagrams

• Installation of controllers, communications wiring, conduit and field devices in workman like manner

• Attend project specific progress meetings as needed and forward pertinent information to PM • Perform preventative maintenance and diagnostics on automation system and components according to service agreement contracts

• Complete and submit written service orders and reports covering all aspects of each assignment and activity

Performs other duties as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Technical knowledge of major and minor electrical materials and their uses

• Electrical drawings and coordination of drawings

• The National Electric Code and the use of NFPA-70 E

• When to contact service manager and when to make a decision on your own

• Wiring systems and how to perform all phases of project installation

• Basic electrical troubleshooting

• Materials

• The relationship between wholesale, distribution and retail to determine the best relationship to save the company and client money

• Knowledge of troubleshooting techniques and components involved in entire basic electrical systems

• Parts available and appropriate use

• Commercial electrical construction

• Tools, tool uses, and repair techniques

• Safety requirements and specialized training and certification

Skill in:

• Being sensitive to client urgency

• Being sensitive to client relationships

• Being sensitive to client budget

• Acting as a professional

• Being assertive and proactive

• Decision making

• Reading and writing

• Prioritizing and reprioritizing to meet job needs

• Problem solving

• Operating a computer

• Organizing work to accomplish tasks

• Managing stress to carry out the work assignment

• Estimating resources needed to complete required tasks

• Reading and interpreting blueprints

• Time management

• Tracking numbers and bits of data relevant to the work assignment

• Managing equipment

• Establishing and maintaining effective working relationships with vendors, contractors, supervisors and employees, and above all, clients

• Effective written and oral communication enough to be able to elicit and communicate information and achieve understanding in emergency and other situations

• Performing the above duties within budgetary guidelines

• Installing the work

• Starting and completing tasks including paperwork within 24-48 hours (time sheets, safety audits, paperwork requiring client signature, material returned, etc.)

Physical Requirements:

• Driving

• Sitting

• Climbing

• Lifting (up to 50 lbs)

• Standing

• Stooping

• Vision acuity (near and far and without color deficiencies)

• Walking

Requirements:

Requires at least one year of 1-2 years’ experience in a specific related field. Motor Vehicle Record and Colorado Driver’s license required.

Benefits of this role:

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.
• This position is eligible for cell phone allowances.

Applications will close for this position on: October 1, 2026 or until role has been successfully filled.

For questions regarding this role, please contact: recruiting@encoreelectric.com

To request an accommodation during the application process, please contact HR@EncoreElectric.com.

Encore Electric, Inc. is an EOE, including disability/vets.

Encore Electric, Inc. is an EOE, including disability/vets.