Service Technician

As a Service Technician you are the face of our business, and who our customers turn to first when they have a concern with their Industrial Refrigeration system. Service Technicians are responsible for providing troubleshooting and repair expertise in addition to aiding our customers in the maintenance of their refrigeration systems. Service Technicians are expected to remain up to date on industry knowledge and changes, ensuring you are able to provide the highest level of support. As a Service Technician, you are expected to maintain a high level of professionalism throughout your day as you interact with customers, employees, and vendors.

Role and Responsibilities
• Provide routine and emergency troubleshooting, repair, and maintenance support for customers on their industrial refrigeration systems. Communicate clearly with customers about issues and solutions.
• Promote, build, and maintain excellent customer relationships.
• Document completion of all work done, submitting all required paperwork in a timely manner.
• Ensure work completed is done in accordance with all safety requirements.
• Test systems after repairs to ensure proper operation and are safe and up to code.
• Follow safety protocols and wear protective gear.
• Frequent communication with supervisor regarding work status updates and/or customer relationship concerns.
• Report reoccurring issues or product defects to Supervisors.
• Maintain up to date knowledge of changes and new developments in product and preventive maintenance techniques within the Industrial Refrigeration industry.
• Ensure proper care of General Refrigeration assets such as tools, equipment, and vehicles.
• Provide on-the-job training to Service Technician Apprentice and ensure any work performed by Service Technician Apprentice is reviewed, approved and in accordance with General Refrigeration’s standards.