Service Technician

Since 1929, J&J Gaming has been a leader in Gaming and Amusements and a trusted partner. This position is with JJVG of Nebraska, LLC, an affiliate of J&J Gaming, which recently acquired Nebraska Technical Services (“NTS”). Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

Job Summary
The mission of the Service Technician is to troubleshoot, service, install, and repair equipment at our customer establishments throughout the service area. The Service Technician responds to service calls, resolves customer issues, and supports management in maintaining strong customer service within the region. The successful candidate must have a valid driver’s license and good driving record.

Job Responsibilities

• Identify and prepare all equipment in collaboration with Compliance and Service teams under the direction of the Regional Operations Manager.
• Respond to service calls for equipment repairs in an efficient manner by prioritizing calls according to urgency and current location.
• Identify and troubleshoot all malfunctions and perform necessary repairs.
• Install, inspect, and test hardware, equipment, and associated systems as required for efficient, continuous business operations.
• Interact with establishment staff members, management, and customers to resolve issues as they arise.
• Complete all necessary documentation for device entry and logs.
• Ensure quality and integrity of all incoming and outgoing equipment.
• Identify and communicate inventory needs for equipment to ensure minimal downtime and rapid turnaround of product.
• Follow all departments, companies, and state policies and procedures.
• Depending on business needs, employees may be needed on weekends, evenings, and holidays.
• All other duties as assigned.
  
  

Qualifications and Experience

• Must be at least 18 years of age.
• Experience troubleshooting/repairing gaming terminals, vending and amusement devices, such as ATM’s pool tables, pin ball machines, etc.
• Intermediate computer skills.
• Valid driver’s license with good driving record.
  Proficient in the use of electrical instruments (i.e., gauges, meters, etc.)
• Ability to read, write, and use basic math skills (addition, subtraction, multiplication, and division).
  Preferred electronic/mechanical aptitude with the ability to follow precise instructions.
• Ability to communicate effectively with customers, peers, managers, and across departments.

Education
High school diploma or GED.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
While performing the duties of this job, the employee works with equipment daily. The noise level in the work environment is usually moderate. The employee will spend most of the time driving in various conditions and moving equipment between vehicle and worksite in both indoor and outdoor conditions.

Physical Demands
The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is required to walk; sit; climb or balance; and stoop, kneel, crouch or craw and frequently required to use hands and fingers to handle or feel; and reach with hands or arms. The employee must occasionally lift and/or move items over 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel
Daily travel within the region is required for this position.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.