Service Technician
Position is responsible for performing Installation, troubleshooting, preventative maintenance, service, and repair of Modig Machine Tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction.
ESSENTIAL ACCOUNTABILITIES AND RESPONSIBILITIES:
- Performs troubleshooting and problem solving of CNC Machine Tools.
- Performs high quality, efficient and timely machine installation as assigned.
- Performs high quality, efficient and timely repair and preventative maintenance as assigned.
- Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
- Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
- Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
- Accurately documents, completes and reports required information for work records and reports.
- Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
- Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.
- Responsible for calling our customers to notify them of our estimated time of arrival for each service job before showing up onsite. If the job assignment is for the next business day, please call customer the business day before.
- Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.