Service Technician (Heavy Equipment Technician)

Position Summary

The Service Technician is responsible for system and component installations, repairs, troubleshooting, maintenance, and retrofits to customers' equipment or machinery. In this position, you will serve customers directly on location or in the shop and work closely with our Internal Service Dispatchers and Coordinators to provide a positive customer experience. The position requires the ability to learn and retain product-specific information and apply that knowledge to a variety of equipment and service situations.

Experience with refuse equipment is not required. Candidates with strong mechanical repair skills, the ability to read hydraulic and electrical schematics, and a willingness to learn are encouraged to apply. SWS provides on-the-job training, paid manufacturer training, and formal professional training courses, with opportunities to work alongside experienced lead technicians. Many of our technicians learn the specifics of refuse equipment after joining SWS.

As SWS is a refuse equipment company, this position will work on a variety of equipment, including stationary equipment such as balers and compactors and mobile equipment such as refuse trucks, septic trucks, street sweepers, and other related machinery.

The Service Technician position includes four technician levels with published criteria for advancement, company-paid certifications and manufacturer training, and opportunities to pursue a career path into service management.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Ensure health and safety is the top priority by adhering to all policies, processes, and safety protocols
• Read and follow engineering, hydraulic, and electrical schematic drawings and technical specifications
• Prepare new equipment for delivery to customers
• Provide customer guidance for improvement and proper equipment operation
• Assemble, test, and service systems and components
• Travel to customer job sites as needed, up to 25% travel associated with this position
• Manage workflow to ensure the company meets customer-required dates
• Follow the process of paperwork requirements for billing, reports, and other documentation
• Work in environmental conditions that may include periods of extreme heat and cold
• Participate in required on-the-job, manufacturer, and professional training
• Execute other duties as assigned