Service Technician

General Purpose of Job:

Perform service and repair to garage doors and related equipment while exceeding customer expectations and meeting Company standards.

Essential Duties and Responsibilities:

• Perform service and repair to garage doors and related equipment using a variety of power tools, hand tools, ladder and lift mechanisms.
• Review assigned job ticket and determine correct equipment and parts to be loaded for transport to job sites.
• Load and unload garage door sections and parts in trucks and transport to assigned job sites daily.
• Deliver a high level of service to internal and external customers.
• Log job completion, including parts used and time on the job site and submit to Supervisor daily.
• Clear jobs as completed with Supervisor.
• Assess parts, time to complete the job and other resources needed to perform the required service.
• Develop a quote for service requested to include parts, time and resources.
• Perform troubleshooting on garage doors and related equipment.
• Maintain vehicle, equipment, tools, and inventory in a clean, safe, and efficient manner to obtain optimum operation.
• Adhere to and maintain compliance with established systems, policies and procedures.
• Comply with all safety and housekeeping expectations and 5s standards.
• Keep supervisor and Sales team informed of progress, issues and successes.
• Identify, recommend and implement opportunities for continuous performance and process improvements.
• Contribute to a spirit of cooperation and teamwork within and between departments.
• Demonstrate and uphold Company values.