Service Technician II

Summary:

The Field Service Technician is responsible for troubleshooting and repairing computer-based control and monitoring systems manufactured or supported by Beier Integrated Systems.

Essential Job Functions:

• Responsible for the installation and commissioning of equipment.
• Troubleshoot, inspect, diagnose, repair, and service proprietary and competitor generator components to include breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
• Work independently on troubleshooting, root cause analysis, electrical control maintenance, low/medium/high voltage and arc resistant theory, and on-site field estimation.
• Promote cost reductions, drive accurate maintenance and service estimations, and increase part sales by consulting with other related team members.
• Offer accurate resolutions and maintenance education for clients through successful technical support in intense, high-level risk or security environments.
• Must be available for on-call rotation per client needs.

Competencies:

• Good verbal and written communication skills.
• Solid understanding in electrical systems and field service.
• Understanding of computer hardware and networking.
• Ability to diagnose and repair hardware failures and network issues.
• Ability to travel regionally with occasional extended stay as required.
• Strong problem-solving and decision-making skills
• Ability to work independently and collaboratively in a team