Service Technician in Livermore

Job DescriptionJob Description

Paradise Door and Service is looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Requirements:

• 5+ years field experience in automatic and manual commercial doors

• Sound PC knowledge

• Proven track record in customer service

• High school diploma/GED required

• Excellent communication skills

Job Responsibilities:

• Provide service and customer support during field visits or dispatches

• Tie workflow to schedule

• Manage all on site installation, repair, maintenance and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Operate vehicle in a safely manner

• Follow all company’s filed procedures and protocols

• Comprehend customer requirements and make appropriate recommendations/briefings

• Build positive relationships with customers