Service Technician - Industrial Machinery
Position Summary
As a Service Technician, you will be the frontline expert responsible for maintaining, troubleshooting, and optimizing our advanced dry ice blasting systems. The Service Technician will use diagnostic tools, data insights, and hands-on technical expertise to maximize equipment performance and uptime for our customers.
Cold Jet values practical, hands-on experience over traditional four-year degrees. We encourage candidates with military, HVAC, automotive, or industrial maintenance backgrounds who are looking to grow in a stable, advanced technical environment.
Key Responsibilities
Technical Service & Equipment Support
Perform in-shop diagnosis, repair, and maintenance of mechanical and electrical equipment
Troubleshoot integrated control systems and complex mechanical assemblies
Assist with equipment installations, including integration into automated or robotic systems
Use remote diagnostics and connected tools to support troubleshooting and maintenance
Service Operations
Manage parts inventory to ensure timely and efficient repairs
Maintain accurate service records and documentation
Support shop operations and coordinate with vendors as needed
Customer Support & Training
Provide technical guidance and training to customers on equipment operation and efficiency
Serve as a technical resource and build strong customer relationships
Communicate equipment performance feedback to Engineering and Product teams
Travel 10–30% within the Americas to support installations and key service needs
Qualifications & Experience
Military technical training OR vocational/technical education in HVAC, automotive, industrial maintenance, or related field
Minimum 5 years of experience in industrial service, mechanical repair, or similar environment
Strong mechanical and electrical troubleshooting skills
Ability to read and interpret schematics, blueprints, and technical manuals
Experience using diagnostic tools such as voltmeters
Preferred Experience:
Experience with PLCs or electrical control systems
Familiarity with connected equipment, sensors, or diagnostic software
Experience using CRM or ERP systems
Basic machining or fabrication experience