Service Technician
Location: Greater Bay Area, CA
We are recruiting for candidates located in the following areas: Milpitas, Saratoga, Mountain View, San Francisco, Santa Clara, San Pablo, and San Jose, CA. Candidates residing in or near these areas are encouraged to apply.
Job Summary
The Service Technician is responsible providing exceptional service to our customers while performing on-site diagnostic, troubleshooting, preventive and corrective maintenance on a variety of gate and door systems as well as crash rated barriers and CCTV.
Essential Duties and Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
- Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
- Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
- Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
- Perform other duties as assigned.
Other Job Duties
Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.