SERVICE TECHNICIAN LEVEL I

Entry Level | Video Division | Danner’s Incorporated | Full-Time

PAY RANGE: $17.00–$20.00 PER HOUR

START YOUR TECHNICAL CAREER WITH DANNER’S

No extensive surveillance experience? That’s okay. We’re looking for someone who is willing to learn.

Danner’s Incorporated is looking for a dependable, motivated individual to join our Video Division as a Service Technician Level I.

This is an entry-level opportunity for someone interested in developing hands-on technical skills while working with security surveillance systems, cameras, cabling, monitoring technology, and related equipment.

You will work alongside experienced technicians and management while learning the installation, servicing, monitoring, and maintenance of surveillance systems.

If you enjoy working with your hands, learning new technology, solving problems, and being part of a team, this could be the opportunity you've been looking for.

PAY RANGE: $17.00–$20.00 PER HOUR

WHAT YOU'LL DO

As a Service Technician Level I, you will support our senior technicians and Video Division team with installations, service calls, equipment preparation, documentation, and customer support.

Installation & Setup

• Assist senior technicians with the installation of surveillance cameras, cabling, and related hardware.
• Feed, route, and secure cables through access holes, roof spaces, walls, and other areas as required.
• Assist with positioning and adjusting cameras to provide proper coverage based on project requirements.
• Fabricate and assemble basic camera systems using hand tools and hardware.
• Learn proper installation techniques and industry practices from experienced technicians.

Monitoring & Technology

• Learn and operate surveillance monitoring and connection software, including platforms such as Avigilon and HikVision.
• Monitor live camera feeds for suspicious activity and follow established security procedures.
• Assist with dispatching calls to law enforcement when necessary and as directed by established procedures.
• Develop an understanding of bandwidth requirements, connection speeds, and environmental factors that can affect system performance.
• Learn new technologies, software, equipment, and procedures as the Video Division continues to grow.

Equipment & Field Support

• Prepare equipment and supplies for field crews, ensuring technicians have the tools and materials needed for each job.
• Assist with loading and unloading equipment and supplies.
• Operate forklifts or skid-steer loaders when properly trained and certified.
• Inspect equipment and vehicles using established checklists to ensure readiness and safety compliance.
• Track equipment use, maintenance, and job-related paperwork accurately.

Quality Control & Documentation

• Complete job checklists, reports, and required paperwork accurately and on time.
• Perform visual inspections of completed work to help ensure quality standards are met.
• Assist management with quality-control and accountability procedures.
• Maintain documentation required for compliance, safety audits, and client confirmation.

Customer Service & Communication

• Interact professionally with customers during site visits and service calls.
• Communicate project needs, concerns, issues, and updates to sales staff, management, and senior technicians.
• Represent Danner’s Incorporated professionally when working at customer locations.
• Maintain a courteous, helpful, and professional attitude with customers and coworkers.

Safety & Compliance

Safety is a critical part of this position.

You will be expected to:

• Wear and properly maintain required personal protective equipment (PPE).
• Successfully complete assigned safety training, which may include:
  • Boom Lift
  • Scissor Lift
  • Fall Protection
• Follow all company safety policies and procedures.
• Practice safe work habits and proper ergonomics.
• Immediately report unsafe conditions, hazards, or safety violations to management.
• Maintain a safety-first mindset in both field and office environments.

Professionalism & Work Habits

• Arrive on time and prepared to work each day.
• Demonstrate dependable attendance and punctuality.
• Be willing to learn new technologies, equipment, and procedures.
• Adapt to changing job requirements and field conditions.
• Take initiative and follow assignments through to completion.
• Maintain a professional attitude and appearance.
• Follow Danner’s policies, procedures, and company values.

WHAT WE'RE LOOKING FOR

This is an entry-level position, so we are looking for the right attitude and work ethic as much as previous technical experience.

You may be a great fit if you:

• Enjoy working with your hands.
• Are interested in technology and learning how things work.
• Can follow instructions and learn from experienced technicians.
• Pay attention to details.
• Take pride in doing quality work.
• Are dependable and show up ready to work.
• Can work both independently and as part of a team.
• Are comfortable working indoors and outdoors.
• Can work at heights and climb ladders when required.
• Are willing to learn and obtain required safety certifications.
• Have a strong sense of urgency and follow-through.
• Want an opportunity to develop a career in the security technology industry.

REQUIRED QUALIFICATIONS

• High School Diploma or G.E.D.
• Valid Texas Driver’s License with a good driving record.
• Ability to successfully complete a Fit Test, drug test, and background check.
• Basic computer proficiency with Windows-based programs.
• Working knowledge of Microsoft Word and Excel.
• Ability to type approximately 65 words per minute.
• Basic math, reading, writing, and documentation skills.
• Ability to learn new technologies, software, monitoring systems, and technical procedures.
• Strong observation skills and attention to detail.
• Reliable attendance and punctuality.
• Ability to read spreadsheets, lists, work orders, and other job-related documents.
• Ability to read, write, and communicate effectively in English.
• Ability to lift and load heavy equipment.
• Ability to climb ladders and work in varying indoor and outdoor conditions.
• Strong initiative, sense of urgency, and follow-through.
• Team-oriented attitude and willingness to work in a growing, fast-paced environment.

PREFERRED QUALIFICATIONS

Previous experience is helpful, but not required for this entry-level position.

Preferred experience includes:

• Surveillance camera installation.
• Security system installation or service.
• Technical support.
• Low-voltage electrical work.
• Cabling or structured wiring.
• Experience with Avigilon, HikVision, or similar surveillance platforms.
• General construction, maintenance, or hands-on mechanical experience.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This position is primarily field-based and may require working in a variety of environments and conditions.

The position requires the ability to:

• Sit, stand, walk, and climb ladders for extended periods.
• Work with hand tools and technical equipment.
• Perform repetitive manual tasks when necessary.
• Handle cabling, cameras, equipment, and other materials.
• Work indoors and outdoors.
• Work in hot, cold, wet, windy, and other inclement weather conditions.
• Lift and carry up to 50 pounds unassisted.
• Maintain sufficient close and distant vision, with corrective lenses if necessary.
• Work safely at elevated heights when properly trained and equipped.
• Travel to customer and job sites as required.
• Maintain the physical ability necessary to safely perform assigned duties.

WHAT SUCCESS LOOKS LIKE

A successful Service Technician Level I is someone who continues to learn, follows instructions, works safely, and takes pride in the quality of their work.

Performance is measured by your ability to:

• Complete assigned work accurately and on time.
• Maintain accurate job documentation.
• Properly handle and maintain equipment.
• Follow safety procedures and consistently use required PPE.
• Provide professional customer service.
• Demonstrate reliable attendance and punctuality.
• Learn new technologies and procedures.
• Work effectively with senior technicians and management.
• Take initiative and follow assignments through completion.
• Maintain professionalism and demonstrate Danner’s core values.

CORE COMPETENCIES

Safety Focus
Follows safety standards, procedures, and PPE requirements.

Learning Agility
Quickly learns new technology, equipment, software, and procedures.

Reliability
Demonstrates dependable attendance, punctuality, and task completion.

Customer Service
Interacts professionally and courteously with customers and coworkers.

Accountability
Completes assigned duties and paperwork accurately and takes ownership of responsibilities.

Teamwork
Works effectively with technicians, supervisors, management, and customers.

PRE-EMPLOYMENT REQUIREMENTS

All candidates must meet Danner’s employment requirements, which may include successful completion of:

• Background check
• Motor Vehicle Record (MVR) review
• Drug screening
• Fit Test
• Verification of valid Texas Driver’s License
• Other company-required pre-employment procedures
• Required safety training and certifications

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

WHY JOIN DANNER’S?

At Danner’s, we believe good employees can become great technicians when given the opportunity to learn and grow.

As a Service Technician Level I, you'll have the opportunity to gain practical, hands-on experience with security surveillance technology while working alongside experienced professionals.

You don't have to know everything on day one.

We are looking for someone who is willing to learn, willing to work, and willing to grow.

If you're ready to build your technical skills and start a career with a company that values safety, teamwork, accountability, and excellence, we want to hear from you.

PAY RANGE: $17.00–$20.00 PER HOUR

Apply today and start building your career with Danner’s Incorporated.

DISCLAIMER

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of employment and is subject to change at the company’s discretion.

EQUAL EMPLOYMENT OPPORTUNITY

Danner’s Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by law.

We are committed to providing a workplace free from discrimination and harassment where all employees are treated with respect and dignity.