Service Technician

About Mountain West Windows and Doors

Mountain West Windows and Doors is an industry leader committed to improving the lives of our customers and team members. We offer competitive pay and benefits, bonuses, a 401(k), profit sharing, paid time off, training, and opportunities for growth in a supportive, fast-paced environment.

Position Summary

The Service Technician diagnoses, troubleshoots, inspects, adjusts, repairs, and replaces window and door products at customer locations. This position provides safe, high-quality field service, supports customers and internal staff, and ensures service work is accurately documented and completed.

Essential Duties and Responsibilities

• Diagnose product issues and perform field service and repairs on Marvin and other products.
• Replace glass and install or replace shades, blinds, muntins, screens, and related components.
• Educate customers on product care, operation, and maintenance.
• Complete service work orders and documentation, including information needed for follow-up service, billing, credits, and unresolved product or customer issues.
• Conduct job-site walk-throughs, identify items requiring correction, and complete required documentation.
• Inspect replacement parts, review service tickets for accuracy, identify needed parts, and coordinate ordering over the phone or via email through the CSR.
• Provide technical support to internal staff and follow up with customers and CSRs to resolve service concerns.
• Collect customer payments when required.
• Load and maintain the assigned service vehicle, tools, equipment, and parts.
• Follow company safety requirements, including use of required PPE and fall protection, and promptly report safety concerns.
• Provide professional customer service consistent with company standards and goals.
• Assist with training employees and continuous-improvement activities as requested.
• Perform other duties consistent with the position and business needs.