Service Technician

Job Purpose

As a Car Wash Service Technician at Mr. Clean Car Wash, you are responsible for keeping the tunnel, vacuum, water, and payment systems at your assigned site(s) running at 100%. You are the go-to technical resource for both Store Management and the Corporate Office — the person who diagnoses the problem, makes the repair, documents the work, and prevents it from happening again. This is a hands-on mechanical and electrical maintenance role, not a car wash attendant role. You will travel between assigned locations, work independently for most of your day, and be accountable for the uptime of the equipment you cover.

Key Responsibilities

Equipment Repair & Troubleshooting

• Diagnose and repair tunnel equipment: conveyor and chain systems, correlators, rollers, wraps, mitters, top and side brushes, wheel blasters, applicator arches, dryers/blowers, and tire shine applicators.
• Diagnose and repair support equipment: high-pressure pumps, motors, gear reducers, air compressors, pneumatic actuators and solenoids, hydraulic systems, and central vacuum producers.
• Troubleshoot electrical systems including 3-phase power, motor starters, contactors, relays, photo eyes and proximity sensors, limit switches, VFDs, and tunnel controllers/PLCs.
• Service water systems: reclaim, RO/spot-free rinse, water softeners, booster pumps, heaters, and PVC plumbing repair.
• Service chemical delivery systems: dosing and injection pumps, mixing stations, lines, tips, and calibration to spec.
• Support pay stations, gate arms, LPR cameras, RFID readers, and related site technology; work with the Corporate Office and vendors on network or software-side faults.
• Perform basic fabrication and repair work as needed (cutting, drilling, bolting, mounting; welding a plus).

Preventive Maintenance

• Execute scheduled daily, weekly, monthly, and quarterly PM routines on assigned equipment and document completion.
• Inspect for wear before failure — belts, bearings, chains, brush material, hoses, seals, and fittings — and schedule replacement proactively.
• Track recurring failures and recommend permanent fixes rather than repeat repairs.

Documentation, Technology & Reporting

• Create, update, and close service tickets in Acumatica, our service management system, the same day the work is performed — including problem description, root cause, parts used, and labor time.
• Use a company-issued tablet or smartphone throughout the shift to log work, capture before/after photos of repairs, complete digital PM checklists, and pull up equipment history on site.
• Locate and interpret installation manuals, operating manuals, wiring diagrams, and manufacturer tech bulletins in digital (PDF) form to guide troubleshooting and identify correct part numbers.
• Look up, request, and order parts through approved vendor portals and internal ordering processes; verify part numbers against equipment model and serial data.
• Maintain accurate on-hand parts and consumable inventory for your assigned site(s) and flag reorder needs before stock-outs cause downtime.
• Communicate professionally by email and company messaging with Store Management, the Corporate Office, and outside vendors — including clear written status updates on open issues.
• Report equipment status, downtime, and completed work accurately and on time; incomplete or after-the-fact documentation is not acceptable.

Site, Safety & Team Support

• Maintain the overall site operational readiness so every customer receives a quality wash and vacuum experience.
• Follow lockout/tagout procedures on all electrical and mechanical work, without exception.
• Follow chemical handling and PPE requirements; know where SDS documentation is and how to use it.
• Maintain a safe, clean, and organized work area, service vehicle, and parts room.
• Coach store teams on basic first-response steps and correct operation so minor issues do not become major ones.
• Escalate appropriately and work alongside vendors, contractors, and other technicians when a repair is beyond scope.
• Respond to after-hours and emergency calls per the on-call rotation.
• Perform other job tasks as assigned to support the service team and operations.

Preferred Education / Experience

• High school diploma or equivalent
• Service-related trade school, technical certificate, or apprenticeship a plus
• A college education is a plus
• 2+ years of experience in a car wash environment
• Experience in car wash service and repair
• 2+ years of experience in a related hands-on service field (industrial/commercial maintenance, facilities maintenance, automotive or diesel repair, HVAC, electrical, plumbing, agricultural or manufacturing equipment repair, or similar)
• Experience working from schematics, wiring diagrams, and equipment manuals