Service Technician
POSITION GOAL:
The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues.
ESSENTIAL FUNCTIONS:
- Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.
- Closely follow the investigation of field application/integration issues on-site and/or remotely.
- Review service and vehicle data
- Help answer technical questions posed about our products from customers
- Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues.
- Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)
Requirements
Experience/Knowledge
- Experience working with customers (internal / external) and communicating at the technical level.
- Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc.
- Exposure to Energy Storage Systems / Power Cyclers is a plus
- Experience with analysis of data to verify pass/fail criteria
- Working with live High Voltage (potentially 1000V)
- Working knowledge of lithium ion battery safety, handling and associated High Voltage systems
- Understands ergonomics, safety policies and procedures, 5S principles
Specific Job Skills
- Must possess strong written and oral communication skills as well as interpersonal skills
- Demonstrated ability to utilize complex electronic and mechanical systems
- Diligent documentation keeping skills
- Self-driven, flexible and adaptable personality
- Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint
- Builds safety, quality, and compliance into all actions; committed to continuous learning and self-improvement
Equipment / Machines Used
- Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc).
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Skills
As published by workable
First name, Last name, Email, Headline, Phone, Address, Are you at least 17 years of age?, Are you legally authorized to work in the country of the position you applied for?, Are you a current employee or have you ever worked for an NFI Group Company?, If Yes, write the start/end dates and position/location held?, Education, Experience, Summary, Resume, Cover letter, Employment Type Desired, Work Shift Preference, Date Available For Hire, How Did You Hear About Us?, Who Referred you? Or what other Source did you hear about us?, I understand the information obtained in this application will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and end reported to Federal Government for civil rights enforcement. I understand that by completing this application I may be considered for other roles with in NFI Group., The company adheres to Fair Chance Hiring practices which includes considering qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if there is concern about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Please indicate your acknowledgment of this process by selecting Yes or No.