Service Technician
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Description
Department: Service
Reports Report to: Service Manager
Location: Wichita
Shift/Hours: 7:00 am – 6:00 pm
Travel Requirement: 40%
FLSA Status: Non-Exempt
Summary: The Service Department Technician repairs and/or replaces Pella products, educates customers on routine maintenance, and troubleshoots product matters by performing the following duties.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties and responsibilities include, but may not be limited to the following:
- Ability to work closely with a diverse group of customers.
- Maintain a working knowledge of Pella Products
- Perform inspection and repair of Pella products
- Determine the issue by evaluating and analyzing the symptoms
- Advise Customers on warranty and product questions as well as discuss appropriate charges
- Communicate project information electronically and to the inhouse service coordinators
- Maintain a working inventory of service parts
- Ensure company provided vehicle stays in good working order
- Ability to work independently with strong organizational skills
- Follows company core values: Integrity, Accountability, Leadership, Respect