Service Technician - Plumbing

GENERAL STATEMENT OF JOB

At Stancil Services, our work extends beyond installations — we’re building trust through craftsmanship, care, and consistency. The Service Technician is responsible for diagnosing, troubleshooting, and repairing plumbing issues while ensuring each customer’s experience reflects Stancil’s high standards of quality and professionalism.

This warranty-based position requires technical skill, attention to detail, and a commitment to customer satisfaction. From resolving plumbing emergencies to performing inspections and routine repairs, the Service Technician plays a vital role in upholding Stancil’s reputation for excellence in every home and on every job site.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL JOB FUNCTIONS

• Diagnose and repair a wide range of plumbing emergencies efficiently and professionally.
• Install pipes, drainage systems, sinks, toilets, and trim fixtures with precision and adherence to company standards.
• Test plumbing systems to identify leaks, blockages, and other performance issues.
• Follow all health and safety regulations, ensuring compliance with company policy and local codes.
• Conduct inspections and provide recommendations to warranty representatives and service coordinators.
• Select cost-effective, quality products for installation, replacement, or repair.
• Collaborate with electricians, construction crews, and other trade professionals to complete integrated projects.
• Communicate clearly with customers regarding timelines, updates, and next steps when repairs take longer than expected.
• Maintain professionalism and respect in all customer interactions, protecting property, and ensuring a positive experience.
• Complete all assigned work in accordance with company procedures, warranty guidelines, and applicable governmental regulations.
• Other related duties as assigned.