Service Technician
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Description
Service Technician - Hampden Energy Services
R.H. Foster Energy is looking for an experienced, highly skilled Service Technician to join our growing team. If you take pride in solving complex heating and cooling system challenges, delivering exceptional customer service, and mentoring fellow technicians, this is an opportunity to build your career with a company that values safety, teamwork, innovation, and professional growth.
What You'll Do
- Diagnose and repair complex HVAC, heat pump, oil heating, propane, and natural gas systems.
- Troubleshoot difficult electrical, controls, communication, wiring, sensor, and system-performance issues.
- Resolve recurring equipment failures and intermittent mechanical problems.
- Perform advanced oil heating diagnostics and repairs across multiple manufacturers and equipment types.
- Complete advanced plumbing and drainage troubleshooting and repairs as permitted by licensing requirements.
- Communicate technical findings and repair recommendations clearly to customers and team members.
- Document diagnostic findings thoroughly to support future service work and continuous improvement.
- Serve as a technical mentor by providing coaching, guidance, and support to Technician I and II team members.
- Act as a primary escalation resource for difficult service calls and complex customer concerns.
- Identify opportunities to improve service quality, efficiency, training, and operational processes.
- Maintain inventory accuracy and support best practices for parts and materials management.
- Consistently meet productivity expectations while maintaining quality workmanship and customer satisfaction.
- Follow all company safety policies and promote safe work and driving practices.
What You Bring:
- High school diploma or GED, or equivalent combination of education and experience.
- Proven experience in HVAC, heating, and related mechanical service work.
- Strong troubleshooting and problem-solving abilities.
- Ability to work independently and make sound technical decisions in the field.
- Professional communication and customer service skills.
- Ability to use industry-related diagnostic technology and computer-based systems.
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Valid Maine Driver's License with a clean driving record.
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Maine Journeyman Oil Burner Technician License.
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Maine Propane and Natural Gas Technician License with authorities appropriate to assigned work.
Why Join R.H. Foster Energy?
- Competitive pay based on experience
- 401(k) with company match
- Medical, dental, life, short and long term disability
- Allstate voluntary benefits, including accident, critical illness, and whole life with long-term care
- Paid time off
- Heating fuel and service discounts
- Supportive team environment
R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.