Service Technician
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Description
POSITION SUMMARY
The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.
ESSENTIAL JOB FUNCTIONS
- Service and Sales
- Examines work done by our company and determines if there is a potential problem to be remedied.
- Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.
- Follows through with customers until all issues are resolved.
- Timely completes all paperwork/data entry and follow-up communication required for the appointment.
- Meets or exceeds their projected monthly Average Dollar Per Stop.
- Quality Assurance
- When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
- Reports any product or installations issues to the Service Manager.
- Training & Development
- Attends the weekly service meeting and other required meetings.
- Participates in ride-alongs from the Service Manager and peers.
- Practices the appointment process and follows it every time.
- Purpose. Mission, and Values
- Lives out the company’s purpose, mission, and values.
- Provides customers with a remarkable experience.