Service Technician

PURPOSE:

The Hourly Wage Service Technician is primarily responsible for performing skilled mechanical repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

CORE DUTIES:

• Perform mechanical work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform mechanical repair. Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required. Advise service advisor immediately if additional mechanical work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
• Document work performed on each vehicle on the Repair Order using the concern, cause, correction format. Tell the technician’s story as clearly as possible on your terminal as this is what the customer will see and how the billing will be determined.