Service Technician (Services)
acusensus-australia Service Technician (Services)
Who we are
Acusensus is an Australian technology success story with offices across Australia, the United States, the United Kingdom, and New Zealand. Founded in 2018, we have developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers. We are global in our aspirations and have some of the best (and smartest) team members on the planet.
The Opportunity
The Service Technician works with the hardware and software that drives our distracted driving and speed detection technology solutions and is based at our newly opened depot in Rockhampton. The role is responsible for assembling, deploying and supporting a range of fixed and mobile platforms that integrate radar and camera hardware with operating systems and communications software. Our technologies involve equipment installed at the roadside, real-time sensor and camera interfaces, decision algorithms, machine learning based detection algorithms, file transfer and monitoring systems, web user interfaces and cloud-based infrastructure.
In addition to holding a high level of technical knowledge, electrical skills, mechanical skills and fault-finding abilities, our Service Technicians have the ability to plan and organise work to best serve the interest of Acusensus and our Customers.
This role reports into the Project Engineering Lead based in Brisbane and works in close collaboration with Project Engineers, other Queensland based Service Technicians and Enforcement Trailer Operators.
What you'll bring
- Demonstrated problem-solving and analytical skills
- Highly developed technical diagnostic and troubleshooting skills
- Ability to know when to escalate an issue to the next level
- Highly developed communication skills to liaise with various departments including Enforcement Trailer Operators in the field to identify and troubleshoot a fault in a remote system
- A well-rounded team player, who is reliable, patient and enjoys helping others.
- Highly disciplined approach to documentation and record keeping to meet QA and QC requirements
- Ability to tow and reverse heavy trailers
- Commitment to Workplace Health and Safety and continuous improvement
Requirements
Experience and Qualifications
- Tertiary (TAFE or University) qualification in either electronic, electrical or computer related fields or relevant demonstrated experience.
- Electronic/electrical knowledge and ability to read, create and/or modify technical diagrams, drawings, schematics or plans
- Mechanical and small diesel engine knowledge and skills
- Fault finding using appropriate knowledge, measurement tools and aids
- Be familiar and confident with computers/IT based work, understanding of networking
- knowledge of UNIX Systems would be highly regarded,
- Command Line and PowerShell experience
- Knowledge of Networking equipment (switches, patch panels, VLAN routers, firewalls, VPN, etc.)
- Full drivers license
Benefits
Why Join Us
- Attractive Remuneration & Benefits packages that reward and recognise positive impact
- Career development opportunities within a growing and dynamic company
- Work in a high performing team with a broad range of skill sets and job backgrounds
How to apply
To apply, visit or apply directly via this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com
At Acusensus, we're building a diverse and inclusive workplace where everyone feels empowered to drive positive change. We're committed to fostering an inclusive environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.
As published by workable
First name, Last name, Email, Phone, Resume, Cover letter
- Which best describes your right to work in Australia? choose any
- Could you share an example of how you've diagnosed and resolved electrical faults in your previous roles? written answer
- This role may involve driving to regional locations across Queensland, sometimes at short notice. Are you comfortable with occasional travel requirements, and do you hold a current, clean Australian driver's licence? yes / no
- Can you describe your experience troubleshooting mechanical issues, including any specific tools or techniques you use? written answer
- What experience do you have identifying and fixing faults in networked systems? Please provide details about the types of networks and issues you've worked with. written answer
- Are you willing to undergo pre-employment checks, including a police & Drivers License History? yes / no
- What is it about working in a field service or technical support role that appeals to you, and what specifically drew you to apply at Acusensus? written answer
- Do you hold a valid driver's license? yes / no
- How would you describe your experience and confidence level with towing and reversing heavy trailers? written answer
- This role requires working in tight spaces and physically accessing equipment inside trailers and roadside platforms. Are there any physical limitations we should be aware of? written answer
- In this position, you’ll be working with a wide variety of technologies. It is not essential that you have experience with all of these — you will learn as you go, with ongoing training and support provided. We are, however, interested in knowing whether you have worked with any of the following previously. Please select all technologies you have previously worked with: choose any
- Can you confidently tow and reverse a heavy trailer? yes / no
- What is your base salary expectation (per annum, excluding super)? written answer
- When would you be available to start a new role?
- Have you previously worked for Acusensus? yes / no
- Is there anything else that is important for us to know about your application? written answer