Service Technician (SM)

SERVICE TECHNICIAN (HVAC, Make Ready)

Summary of Responsibilities

The Service Technician is to assist the Lead Service Technician in maintaining the physical integrity of the community. This involves ensuring a safe, secure and comfortable living environment for residents, visitors, and staff. The Maintenance Technician will carry out assigned duties in a safe manner and other duties as requested by the Community Manager.

Key Performance Indicators

A successful Service Technician will routinely achieve the following performance metrics:

• Maintenance expenses within the Community’s Maintenance Budget

• Work Order completion within 3 days of submission

• Make Ready completion within 5 days of moveout

• Monthly completion of Hug-a-Building and Preventative Maintenance Work Orders

Core Values

A Service Technician must embody the following unchanging values:

• Integrity: perfectly honest and dependable with highest level of work quality

• Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness

• Work Ethic: punctual and task oriented producing a high quantity of work

• Teamwork / Respectfulness: assists in team responsibilities; receptive of feedback / mentorship

Technical Responsibilities

• Make Readies: make ready process, float and texture, hardware installation, flooring, paint, cabinetry, plumbing fixtures, caulking, windows

• Completes the MAKE READY PLANNING & PUNCHLIST prior to commencing work in a make ready by using the right-hand method

• Obtains approval of the MAKE READY PLANNING & PUNCHLIST prior to commencing work