Service Technician

Join Swish as a Service Technician

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

The Service Technician plays a critical role in maintaining customer satisfaction by delivering timely, high-quality equipment service. This includes diagnostics and troubleshooting, emergency repairs, planned preventative maintenance, pre- and post-delivery inspections, customer training, and general technical support related to equipment performance and care.

As a frontline representative of the company, the Service Technician builds strong customer relationships through professionalism, responsiveness, and technical expertise. Through high-quality workmanship and attention to detail, the Service Technician ensures equipment is properly serviced, maintained, and ready to perform when customers need it most.

Key Responsibilities:

Maintain, diagnose, and service commercial cleaning equipment such as power washers, floor scrubbers, and small engines in both the workshop and on customer property

Install, configure, and maintain chemical dispensing systems in customer facilities

Perform preventative maintenance and system calibrations to ensure optimal performance and compliance with safety standards

Maintain an inventory of replacement parts and equipment

Care for, maintain, and stock the service van

Efficiently manage and complete scheduled service calls based on established procedures

Assist the Sales and Management teams with equipment demonstrations and rentals

Keep accurate records of billable hours spent on in-house or on-site service calls

Promote and support Planned Maintenance Agreements to reduce customer downtime

Respond to after-hours or weekend emergency service calls as required

What You Bring:

High School diploma or equivalent

Acceptable Driver’s Abstract and valid Driver’s License (Class 5)

Ability to read and understand product manuals, diagrams, and schematics

Strong organizational skills and clerical abilities for the maintenance of parts inventory

Strong computer skills in order to log calls, billable hours, and place orders for parts

Interpersonal skills to communicate with customers, staff, and suppliers in a pleasant and professional manner

Acquired technical or mechanical knowledge or aptitude, such as experience working with electronics, appliances, small engines, or automotive repair would be an asset

Willingness to learn new skills from our experienced team

Job Details & What We Offer

A people-first company

Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

Location: Winnipeg, Manitoba

Salary: $50,000 to $60,000

Variable compensation: Annual performance bonus eligibility

Vacation: Starting at 3 weeks

Benefits from Day 1

Company-paid Extended Health & Dental Care

Company contributions to a Registered Retirement Savings Plan (RRSP)

Employee & Family Assistance Program (EFAP)

Extras that matter

Rewards & Recognition program that celebrates great work and meaningful contributions

Access to hundreds of employee discounts across home, wellness, travel, fashion, and more

Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:
Existing vacancy