Service Technician_TC25448

Essential Duties and Responsibilities:
1. Serve as the first point of contact for customer inquiries, providing initial triage and assessing the nature of the issue.
2. Guide customers through remote diagnostics and basic troubleshooting steps to resolve common issues efficiently.
3. Accurately log customer interactions and technical issues into the ticketing system.
4. Monitor and maintain ticket progress, ensuring SLAs are met and customer expectations are exceeded.
5. Collaborate with Field Engineers, Technical Account Managers, and other internal teams to ensure seamless customer support.
6. Participate in regular team meetings and training sessions to stay current with product updates and new support tools.