Service Technician TPG
Posted
Summary of Responsibilities
The Service Technician is to assist the Lead Service Technician in maintaining the physical integrity of the community. This involves ensuring a safe, secure and comfortable living environment for residents, visitors, and staff. The Maintenance Technician will carry out assigned duties in a safe manner and other duties as requested by the Community Manager.
Key Performance Indicators
A successful Service Technician will routinely achieve the following performance metrics:
Maintenance expenses within the Community’s Maintenance Budget
Work Order completion within 3 days of submission
Make Ready completion within 5 days of moveout
Monthly completion of Hug-a-Building and Preventative Maintenance Work Orders
Core Values
A Service Technician must embody the following unchanging values:
Integrity: perfectly honest and dependable with highest level of work quality
Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
Work Ethic: punctual and task oriented producing a high quantity of work
Teamwork / Respectfulness: assists in team responsibilities; receptive of feedback / mentorship
Technical Responsibilities
Make Readies: make ready process, float and texture, hardware installation, flooring, paint, cabinetry, plumbing fixtures, caulking, windows
Completes the MAKE READY PLANNING & PUNCHLIST prior to commencing work in a make ready by using the right-hand method
Obtains approval of the MAKE READY PLANNING & PUNCHLIST prior to commencing work
Utilizes the MAKE READY PLANNING & PUNCHLIST during the make ready by initializing completed scopes
Completes independent quality reviews for the MAKE READY PLANNING & PUNCHLIST
Complies with Company’s MAKE READY STANDARDS
Appliances: dishwasher, refrigerator, washer, dryer, garbage disposal, oven, range
Follows industry troubleshooting standards to repair and refurbish appliances instead of replacing
Plumbing: boilers, hot water heaters, galvanized / copper / PVC, natural gas systems
Follows industry troubleshooting standards to repair leaks or dislodge clogs
Follows industry standards when welding
Electrical: 3-way switch, GFCI, aluminum, breakers, fuses, tracing
Never violates Company’s ENERGY ISOLATION Life Saving Rule
Employs proper lock-out-tag-out techniques
HVAC: CPA certification, compressor, condenser, air handler, heating element, electrical system and thermostat
Adheres to Company’s HVAC TROUBLESHOOTING PROCEDURE
Maintains a REFRIGERANT INVENTORY LOG in accordance with Operational Excellence
Changes all HVAC filters at a community each quarter
Swimming Pool: CPO certification, chemical balancing, rotating equipment
Maintains a daily POOL OPERATOR LOG in accordance with Operational Excellence
Construction: woodwork (framing, fencing), metalwork (welding) and concrete work
Never violates Company’s WORKING FROM HEIGHTS Life Saving Rule
Emergencies and On Call:
Responds to emergencies and urgent service requests when on-call or during disasters
Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer clean-outs
Other:
Maintains outstanding daily community cleanliness, curb appeal, and security (i.e., locking maintenance shops, changing unit keys)
Plans, schedules, and manages completion of Service Requests within 3 days of submissions
Procures materials and parts through qualified vendors by preplanning work and utilizing supplier distribution services
Always follows Company Personal Protective Equipment standards
Audits Tools & Equipment Inventory on a weekly basis
Complies with Operation and Maintenance Procedure for Asbestos, Lead, and Mold
Complies with all other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist
Education and Experience
High school diploma or equivalent, preferred
Related experience preferred
CPA certified, preferred
CPO certified, preferred
Physical Requirements:
Prolonged periods standing and walking
Must be physically able to climb ladders, bend, or crawl into awkward spaces
Must be able to lift up to 75 pounds at a time
Must be willing and able to work scheduled weekends and rotational on call
Must have personal hand tools and some equipment as dictated by needs of the community
Must have a personal smartphone device where apps can be utilized
Disclaimer: The purpose of this job description is to communicate the responsibilities and duties associated with the position of Service Technician. It should also be noted that some responsibilities and duties might not be specifically addressed.
The Service Technician is to assist the Lead Service Technician in maintaining the physical integrity of the community. This involves ensuring a safe, secure and comfortable living environment for residents, visitors, and staff. The Maintenance Technician will carry out assigned duties in a safe manner and other duties as requested by the Community Manager.
Key Performance Indicators
A successful Service Technician will routinely achieve the following performance metrics:
Maintenance expenses within the Community’s Maintenance Budget
Work Order completion within 3 days of submission
Make Ready completion within 5 days of moveout
Monthly completion of Hug-a-Building and Preventative Maintenance Work Orders
Core Values
A Service Technician must embody the following unchanging values:
Integrity: perfectly honest and dependable with highest level of work quality
Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
Work Ethic: punctual and task oriented producing a high quantity of work
Teamwork / Respectfulness: assists in team responsibilities; receptive of feedback / mentorship
Technical Responsibilities
Make Readies: make ready process, float and texture, hardware installation, flooring, paint, cabinetry, plumbing fixtures, caulking, windows
Completes the MAKE READY PLANNING & PUNCHLIST prior to commencing work in a make ready by using the right-hand method
Obtains approval of the MAKE READY PLANNING & PUNCHLIST prior to commencing work
Utilizes the MAKE READY PLANNING & PUNCHLIST during the make ready by initializing completed scopes
Completes independent quality reviews for the MAKE READY PLANNING & PUNCHLIST
Complies with Company’s MAKE READY STANDARDS
Appliances: dishwasher, refrigerator, washer, dryer, garbage disposal, oven, range
Follows industry troubleshooting standards to repair and refurbish appliances instead of replacing
Plumbing: boilers, hot water heaters, galvanized / copper / PVC, natural gas systems
Follows industry troubleshooting standards to repair leaks or dislodge clogs
Follows industry standards when welding
Electrical: 3-way switch, GFCI, aluminum, breakers, fuses, tracing
Never violates Company’s ENERGY ISOLATION Life Saving Rule
Employs proper lock-out-tag-out techniques
HVAC: CPA certification, compressor, condenser, air handler, heating element, electrical system and thermostat
Adheres to Company’s HVAC TROUBLESHOOTING PROCEDURE
Maintains a REFRIGERANT INVENTORY LOG in accordance with Operational Excellence
Changes all HVAC filters at a community each quarter
Swimming Pool: CPO certification, chemical balancing, rotating equipment
Maintains a daily POOL OPERATOR LOG in accordance with Operational Excellence
Construction: woodwork (framing, fencing), metalwork (welding) and concrete work
Never violates Company’s WORKING FROM HEIGHTS Life Saving Rule
Emergencies and On Call:
Responds to emergencies and urgent service requests when on-call or during disasters
Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer clean-outs
Other:
Maintains outstanding daily community cleanliness, curb appeal, and security (i.e., locking maintenance shops, changing unit keys)
Plans, schedules, and manages completion of Service Requests within 3 days of submissions
Procures materials and parts through qualified vendors by preplanning work and utilizing supplier distribution services
Always follows Company Personal Protective Equipment standards
Audits Tools & Equipment Inventory on a weekly basis
Complies with Operation and Maintenance Procedure for Asbestos, Lead, and Mold
Complies with all other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist
Education and Experience
High school diploma or equivalent, preferred
Related experience preferred
CPA certified, preferred
CPO certified, preferred
Physical Requirements:
Prolonged periods standing and walking
Must be physically able to climb ladders, bend, or crawl into awkward spaces
Must be able to lift up to 75 pounds at a time
Must be willing and able to work scheduled weekends and rotational on call
Must have personal hand tools and some equipment as dictated by needs of the community
Must have a personal smartphone device where apps can be utilized
Disclaimer: The purpose of this job description is to communicate the responsibilities and duties associated with the position of Service Technician. It should also be noted that some responsibilities and duties might not be specifically addressed.