Service Technician
Why you'll love it here!
Competitive compensation
Portal to portal pay
Overtime opportunities
Company vehicle
Company credit card for all travel expenses
Company cell phone
Medical, dental, vision benefits from Day One!
401(k) with company match
Paid time off and holidays
Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
Tuition reimbursement for additional certifications
Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles
POSITION SUMMARY:
The Service Technician reports to the Service Manager
Located in Atlanta, GA
Field Based - Full Time
TriMark USA is seeking a skilled and customer-focused Service Technician – Refrigeration to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial refrigeration systems including walk-ins, reach-ins, ice machines, prep tables, and cold storage equipment.
The ideal candidate combines strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service. This role is ideal for candidates who are looking to transition out of HVAC working indoors at customer sites.
ESSENTIAL FUNCSTIONS & KEY RESPONSIBILITIES
Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional foodservice environments
Troubleshoot electrical, mechanical, and refrigerant system issues
Conduct preventative maintenance to ensure optimal equipment performance and longevity
Handle refrigerants in compliance with EPA and environmental regulations
Maintain accurate service documentation, parts usage, and customer records
Communicate clearly with customers regarding repair status, timelines, and recommendations
Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
Maintain service vehicle inventory and tools
Follow all safety procedures and company standards
REQUIRED QUALIFICATIONS:
1-2+ years of experience servicing commercial refrigeration systems
Experience in commercial foodservice equipment
EPA Universal Certification (required)
Strong understanding of refrigeration cycles, controls, and electrical systems
Ability to read wiring diagrams and technical schematics
Experience with common brands of commercial refrigeration equipment
Valid driver’s license with acceptable driving record
Ability to lift 75+ pounds and work in confined or high-temperature environments
Strong problem-solving skills and independent work ethic
PREFERRED QUALIFICATIONS:
CFESA certification
Basic hot-side equipment knowledge (a plus)
Experience using service management software/mobile dispatch systems
CORE COMPETENCIES:
Technical troubleshooting excellence
Customer-first mindset
Accountability and ownership
Time management and prioritization
Safety and compliance awareness
Team collaboration
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