Service Tool Manager

Role Responsibility As Service Tool Manager you will concentrate your activities on the following: Report generation and creation. ITSM and CMDB administration. 2nd line support. Development, maintenance, and documentation. Escalation of issues with CIs, the CMDB, or invalid/out-of-date documents. Reviews procedures and workflows for implementation in the customized ITSM tool. Evaluation of request viability, including effort estimation and risk assessment. Creation and maintenance of project d…