Service Trainer - RO Technician

Technical Skills

• Experience in field service operations (Water Purifiers, Appliances, Consumer Durables, HVAC, Telecom, DTH, etc.)
• Technician training and onboarding
• Field audits and quality inspections
• SOP implementation and compliance
• Root Cause Analysis (RCA)
• Repeat complaint reduction
• Service quality improvement
• Spare parts cost control and inventory awareness
• Data analysis and reporting

Soft Skills

• Coaching and mentoring technicians
• Problem-solving ability
• Strong communication in local language + English
• Ability to handle field escalations
• Attention to detail
• Stakeholder management