Service Transition Manager
About the role
The individual manages transition for projects/programs and drives planning, cross-functional coordination, go-live and post transition support. Helps identify, manage, and mitigate risks/issues in order to facilitate on-time and on-budget delivery. The professional would need to be focused on successful delivery of the whole of the proposed change, through effective coordination between multiple teams/functions, effectively manage inter-dependencies and ensure clear accountability/ownership of respective activities. The position will report to the AVP, Transitions under Head of Strategic Programs & Transition.
Key responsibilities
Develop an understanding of the organization's Transition Methodology, Services Offerings, Solutions, Assets and Toolkits
Drives the delivery of the program/project keeping the objectives of time, cost, quality and Customer Satisfaction (CSAT) in mind
Demonstrates strong communication skills, coordinate with stakeholders and drives transition review cadence
Manages overall transition program in line with the defined transition methodology
Conducts detailed transition planning in accordance with program objectives
Monitors and governs overall progress against the defined plan
Tracks all actions and deliverables associated with the program/project
Tracks and resolves issues
Manages expectations across key internal and external stakeholders of the project
Manages and motivates the team for expected level of performance and deliverable quality
About you
5+ years' overall experience in IT/ITeS/BPM (non-voice) sector
3+ years experience in driving transitions / projects
Experience in leading at least 3 large programs independently
Experience in handling client escalations and effectively address them to closure
Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office or Google
Ability to work under tight timelines and deliver results with minimal supervision
Effective interpersonal, team building and communication skills
Exposure to SDLC (preferred)
Experience in Agile project management (preferred)
PRINCE 2/PMP certification (preferred)
About us
At Straive, we leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better results through a combination of higher efficiency, elevated experiences, and enhanced revenues. Straive has its headquarters in Singapore and has a global talent pool across eight countries, including India, the Philippines, USA, Nicaragua, Vietnam, the United Kingdom, China, and Singapore. We support and service 300+ clients from 20 delivery centers in 15 cities while delivering services in 25+ global languages, including English, German, French, Mandarin, and Spanish.