Service Writer & Assistant Service Manager

Help customers get back on the water while helping our service team stay on track.

Irwin Marine is seeking an organized, customer-focused Service Writer and Assistant Service Manager to join our Hudson team. This hands-on role combines customer communication and repair order management with daily operational support for the service department. If you enjoy solving problems, coordinating a busy workflow, and helping a team succeed, this is an opportunity to take the next step in your marine service career.

Position Overview

The Service Writer and Assistant Service Manager guides customers through the service process while supporting the Service Manager with scheduling, work assignments, repair progress, and department priorities. This role connects customers, technicians, the parts team, and yard personnel to keep work moving efficiently. The position also helps maintain accurate records, resolve service concerns, and support quality, safety, and customer satisfaction.