Service Writer

JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company!

Why JESCO?

JESCO offers benefits after 30 days of employment, including Medical, Dental, Vision and Prescription. Enroll into a generous 401k option after 6 months. JESCO is a mid-sized company that continues to expand and grow. Join a great team that offers career advancement and start your career with JESCO!

Service Writer Function:

Responsible for providing administrative assistance in coordination with other service department personnel and in accordance with the established guidelines of the company.

Responsibilities

• Receive and handle all incoming calls; customer, internal, and manufacturers’ representatives, and determine what calls should have messages taken, and what calls are passed through to service manager
• Close internal sales work orders, submit PDI check lists, and match warranty credit memos to invoices
• Process payroll for service department, including billing time cards for field service
• Create and process all service department purchase orders. Follow purchase order until manager’s approval
• Handle service department vendors not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.
• Assume responsibility of cashier: responsible for processing all C.O.D. Payments, including checks and credit cards
• Maintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.
• Warranty process: Run monthly reports and notify rental manager of expiration status. Notify customer through certified letters of warranty status
• Prepare and process extended warranty, including all paperwork, electronic submission, and payment
• Planned maintenance: process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings.
• Assist service manager in maintaining manufacturers’ Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processes
• Maintain all service department correspondence under the direction of Product Support Manager and both Service Managers
• Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
• Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time
• Actively communicates, assists and reports to both field and shop service managers
• Continually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performances
• Perform other related duties as assigned.

Skills

• Oral Communication
• Written Communication
• Technical Communication
• Reading
• Computer Literacy
• Customer Relations
• Diplomacy
• Professionalism
• Math Aptitude
• Organization
• Planning
• Time Management