Service Writer / Parts Runner / Admin

POSITION OVERVIEW

We are seeking an organized, energetic, and versatile professional to join our team in a multi-faceted role combining service writing, parts running, and shop administration. In this position, you will act as a central hub for our daily operations: sourcing and transporting needed components, keeping inventory organized, and maintaining orderly front-office billing and documentation. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, holds a clean driving record, and is comfortable wearing multiple hats to keep technicians productive and customers informed.

KEY RESPONSIBILITIES

Service Writing & Customer Communication

• Communicate technician findings, repair estimates, and timelines clearly to clients via phone, text, or email.

• Obtain customer authorization for additional work before repairs commence.

• Provide updates throughout the repair process and walk customers through finalized invoices at vehicle pickup.

Parts Sourcing & Running

• Pick up parts, supplies, and tools from local vendors, dealerships, and supply houses using the company vehicle.

• Verify incoming shipments against purchase orders to ensure correct quantities, part numbers, and quality.

• Deliver cores, returns, and warranty parts back to suppliers promptly with correct documentation.

• Maintain the shop parts room by labeling, stocking, and updating parts inventory in the shop management system.

• Assist with cleaning and maintaining fleet vehicles.

Administrative & Front-Office Support

• Close out work orders, process customer payments (cash, card, check, fleet accounts), and balance daily registers.

• Maintain vendor invoices and submit them to accounting or the office manager for accounts payable processing.

• Assist with answering incoming calls, scheduling appointments, and routing messages.

• Keep the reception area, customer waiting area, and front office organized, clean, and stocked.

QUALIFICATIONS & SKILLS

• Experience: 1+ years of experience in an automotive, powersports, heavy equipment, or collision repair facility preferred.

• Licensing: Valid driver’s license with a clean driving record (insurable under company auto policy).

• Experience with Ford trucks and cars

• Familiar with heavy equipment, especially CAT, JLG, Bobcat and Doosan

• Technical Aptitude: Familiarity with basic automotive/equipment terminology and repair workflows; comfort with shop management software, including Samsara, is a plus.

• Organization: High attention to detail, ability to prioritize tasks independently, and solid basic math skills.

• Physical Requirements: Ability to lift up to 50 lbs regularly and stand/drive for extended periods.

COMPENSATION & BENEFITS

• Pay Range: $23-25/Hr.

• Health, dental, and vision insurance

• 401(k) retirement plan

• Paid vacation, sick leave, and holidays

• Company vehicle provided for all parts-running duties