ServiceDesk Engineer/IT Support/ Help Desk Engineer
Salary: $2,600 – $3,000 per month
About the role
Service Desk Engineer role based in Central Singapore on a 12 months renewable contract under U3 Payroll.
Key responsibilities
Support Windows/Microsoft operating systems and Microsoft Office applications
Provide technical support in an enterprise IT Helpdesk environment
Handle incident logging and SLA tracking using ITIL frameworks
Explain technical fixes in simple terms to non-technical end users
Manage difficult user situations calmly and professionally
Work on a 24x7 rotational shift roster including 12-hour shifts and weekends
Minimum 1 to 2 years of relevant experience in an enterprise IT Helpdesk, technical service desk, or customer service environment
Basic proficiency in supporting Windows/Microsoft operating systems and Microsoft Office applications
Fundamental understanding of network protocols and hardware environments (PCs, printers, mobile devices)
Familiarity with ITIL frameworks (incident logging and SLA tracking) is highly preferred
Excellent communication skills
Strong time management and prioritization skills