Servicedesk (Hybrid -Miraflores)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Servicedesk for a client on our Talent Team.

Your responsibilities include:

• Creation and management of user accounts in Active Directory (AD)
  
• Provide technical support to users in Windows;
  
• Perform software and hardware troubleshooting, ensuring quick issue resolution and minimizing operational impact;
  
• Install, configure, and maintain IT equipment and devices;
  
• Create, manage, and maintain user accounts in Active Directory and corporate email accounts;
  
• Support basic systems administration and access management activities;
  
• Monitor system performance and ensure the operational continuity of IT services;
  
• Document technical procedures and maintain support incident records;
  
• Collaborate with internal teams in the implementation and continuous improvement of technological solutions.
  

You must have:

• Experience supporting Office and Windows environments;
  
• Experience with software and hardware troubleshooting;
  
• Experience creating user accounts (Active Directory) and email accounts;
  
• Knowledge of Microsoft Operating Systems;
  
• Remote access support for end-user troubleshooting;
  
• Aptitude for Helpdesk/customer support;
  
• ITIL course and/or certification (valued);
  
• Ability to produce documentation and procedures for knowledge transfer to other teams;
  
• Documentation of new procedures;
  
• Updating existing procedures;
  
• Excellent customer communication skills as well as good conflict management;
  

We offer:

• Integration into a dynamic and motivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the role performed.
  
• Professional development.
  

Workplace: Hybrid - Lisbon

Claranet, Make modern happen!