Servicedesk (Lisbon-Hybrid)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Servicedesk for a client on our Talent Team.

Your responsibilities include:

• Provide first-line technical support to end users in Windows and Microsoft Office environments;
  
• Handle stressful situations and conflict effectively and professionally;
  
• Meet defined service levels (SLAs) while maintaining high standards of punctuality and attendance;
  
• Contribute to a collaborative and results-oriented work environment.
  
  

You must have:

• Experience supporting Office and Windows environments;
  
• Experience with software and hardware troubleshooting;
  
• Previous experience in similar roles;
  
• Experience in telephone support/customer service;
  
• Knowledge of Operating Systems;
  
• Remote access support for troubleshooting end users;
  
• Aptitude for Helpdesk support/customer service;
  
• ITIL course and/or certification (preferred).
  
• Oral and written fluency in English.
  

Availability to work in any of the following time windows:

• 8:00 a.m. – 5:00 p.m., Monday to Friday;
  
• 9:00 a.m. – 6:00 p.m., Monday to Friday.
  

We offer:

• Integration into a dynamic and motivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the role performed.
  
• Professional development.
  

Workplace: Hybrid - Lisbon

Claranet, Make modern happen!