ServiceNow Admin (SLA, KPI, CAB) - 10 yrs - Rochester, NY Onsite

Role: ServiceNow Admin Exp: 10 yrs Location : Rochester, NY (5 days Onsite) Job Duties: Manage daily ServiceNow platform operations to ensure system stability, availability, and optimal performance. Monitor and manage Incident, Problem, Change, Request, and Knowledge Management processes in accordance with ITIL best practices. Ensure compliance with Service Level Agreements (SLAs) by tracking, prioritizing, escalating, and resolving service tickets. Analyze service trends, operational metrics, …