ServiceNow Administrator cum Developer
Posted Updated
Summary
Administers and develops on the ServiceNow platform in Gurugram: hands-on work across ITSM modules (Incident, Change, CMDB, SLAs), JavaScript scripting, Flow Designer, catalogue/ACL configuration, and REST/SOAP integrations, with client-facing communication and documentation. ServiceNow and ITIL certifications are a plus.
Essential
- Hands-on experience administering and developing on the ServiceNow platform, in line with the relevant level
- Strong JavaScript skills (server-side and client-side) and a solid grasp of the ServiceNow data model and scripting APIs
- Practical experience with ITSM modules (Incident, Request, Problem, Change, Knowledge, SLA, CMDB)
- Experience with Flow Designer, catalogue development, ACLs, notifications, SLAs and import sets / transform maps
- Experience with REST / SOAP integrations and JSON / XML
- Working knowledge of ITIL concepts and service management processes
- Experience managing instance upgrades and update set-based deployments
- Strong analytical and troubleshooting skills with attention to detail
- Strong communication skills with excellent spoken and written English, able to explain technical matters clearly to non-technical stakeholders, write precise documentation and knowledge articles, and communicate confidently with senior professionals at the client site and across global teams
Desirable
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (ITSM), or similar
- Experience with Service Portal / Employee Center, Virtual Agent, Performance Analytics, ITOM / Discovery or HAM / SAM
- Experience with Agile / DevOps delivery, Git and ATF
- Familiarity with Entra ID, SSO / SAML and Microsoft 365 integrations
- Background in a professional services, legal or other regulated environment
- ITIL 4 Foundation certification