ServiceNow Administrator
Summary
Administers and configures the ServiceNow platform to support IT Service Management, including incident, change, and problem management for enterprise clients.
ServiceNow Administrator
Position Overview
G2IT is seeking a ServiceNow Administrator to support the administration, configuration, and maintenance of the ServiceNow platform. The ideal candidate will ensure the platform operates efficiently, provide day-to-day administrative support, and work closely with technical teams and customers to enhance IT Service Management (ITSM) capabilities. This is an excellent opportunity for a junior to mid-level ServiceNow professional looking to grow their career in a collaborative environment.
Required Qualifications
- Active Secret Security Clearance
- Current ServiceNow Certified System Administrator (CSA) certification
- Current CompTIA Security+ certification
- 2–5 years of ServiceNow administration experience
- 4–7 years of overall IT experience
Responsibilities
- Administer and maintain the ServiceNow platform and ITSM modules.
- Configure users, roles, workflows, forms, business rules, and notifications.
- Support Incident, Change, Problem, Service Catalog, Knowledge, and CMDB.
- Troubleshoot platform issues and provide day-to-day administrative support.
- Assist with platform upgrades, patches, and system enhancements.
- Maintain system documentation and follow ITSM best practices.
- Collaborate with customers and technical teams to support business requirements and improve platform functionality.
Preferred Qualifications
- Experience supporting enterprise ServiceNow environments.
- Knowledge of ITIL and IT Service Management best practices.
- ServiceNow Certified Implementation Specialist (CIS-ITSM) certification is a plus.
Annual Salary $100,000k-125,000k, depending on experience