Servicenow Administrator

Job Summary
We are seeking a skilled ServiceNow Administrator to manage, configure, and optimize the
ServiceNow platform across the organization. The ideal candidate will be responsible for
platform administration, workflow automation, system integrations, user access management,
and ongoing platform enhancements. This role requires a strong understanding of IT Service
Management (ITSM) processes, ServiceNow best practices, and platform governance to ensure
reliable and efficient service delivery.

Key Responsibilities
• Administer, configure, and maintain the ServiceNow platform, including ITSM, ITOM,
HRSD, Service Catalog, and custom applications.
• Manage user accounts, roles, groups, and access controls while ensuring compliance
with security and governance standards.
• Configure and maintain workflows, Flow Designer processes, Business Rules, UI
Policies, Notifications, Catalog Items, and Service Catalog functionality.
• Support and maintain integrations between ServiceNow and external systems using
REST/SOAP APIs, MID Server, and IntegrationHub.
• Execute system upgrades, patch management, testing, and validation activities to
ensure platform stability and alignment with ServiceNow release schedules.
• Provide Tier 2 and Tier 3 support for ServiceNow-related incidents, service requests, and
configuration issues.
• Troubleshoot platform performance, functionality, and integration challenges to
minimize downtime and improve user experience.
• Collaborate with IT teams and business stakeholders to gather requirements and deliver
platform enhancements and process improvements.
• Maintain system documentation, including configuration records, standard operating
procedures (SOPs), change records, and administration runbooks.
• Ensure adherence to ITIL processes, change management policies, and service
management best practices.
• Monitor platform health and proactively identify opportunities for optimization and
automation.

Required Qualifications

• Proven experience in ServiceNow Administration and platform support.
  • Strong hands-on experience with ServiceNow modules, including:
  o IT Service Management (ITSM)
  o Service Catalog
  o Change Management
  o Asset Management
  o Incident and Problem Management
  • Knowledge of ServiceNow development concepts, including:
  o Glide Scripting
  o Flow Designer
  o Business Rules
  o UI Policies
  o Client Scripts
  o Notifications
  • Experience with ServiceNow integrations utilizing REST APIs, IntegrationHub, MID
  Server, and web services.
  • Strong understanding of ITIL frameworks and IT Service Management best practices.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Strong verbal and written communication skills with the ability to work effectively across
  technical and business teams.