ServiceNow AI Engineering Manager
About the role
We're looking for a hands-on ServiceNow technical leader who has experience building and implementing AI-powered solutions on the ServiceNow platform. This is not a traditional ServiceNow Manager role. The key focus is ServiceNow AI, Generative AI, and Agentic AI, combined with strong ServiceNow engineering/architecture experience.
Key responsibilities
Design, develop, implement, or deliver AI-powered ServiceNow solutions
Identify opportunities to apply AI to ServiceNow workflows and business processes
Lead, mentor, or guide ServiceNow engineering/development teams
Manage stakeholder relationships and communicate technical solutions effectively
About you
Strong experience in ServiceNow development, engineering, architecture, or solution design
Hands-on experience with ServiceNow AI capabilities, particularly Now Assist, AI Agents / Agentic AI, Predictive Intelligence, and AI Search
Experience with ServiceNow Build Agent, ServiceNow IDE, and Fluent development
Strong understanding of solution architecture, technical design, POCs, and complex implementations
Strong stakeholder management and communication skills
Bachelor's degree in IT, Computer Science, Engineering, or a related field