ServiceNow Architect

Role Overview

The ServiceNow Architect is responsible for designing, implementing and governing scalable, secure and high‑performance ServiceNow solutions across multiple modules with a strong emphasis on (ITSM) and its integration with enterprise platforms such as CSM, ITOM/ITAM, HRSD, SPM and other ServiceNow workflows.

Key Responsibilities

Solution Architecture & Design

• Architect end‑to‑end ServiceNow solutions across multiple modules, including CSM, ITSM, ITOM, HRSD, CMDB, FSM, and Integrations Hub.
  
• Design scalable, reusable architectures that support complex enterprise use cases and high transaction volumes.
  
• Define data models, workflow strategies, integration patterns, and security frameworks.
  

Stakeholder Collaboration

• Partner with business leaders, product owners, and technical teams to gather requirements and translate them into architectural designs.
  
• Act as a trusted advisor, guiding stakeholders on platform capabilities, limitations, and optimization strategies.
  
• Support pre‑sales activities by contributing to solution design, architecture diagrams, effort estimations, and client presentations.
  

Governance & Platform Best Practices

• Ensure adherence to ServiceNow architectural standards, performance guidelines, and security best practices.
  
• Review and approve technical designs, customizations, and integrations across projects.
  
• Establish governance models to manage technical debt, upgrades, and ongoing enhancements.
  

Technical Leadership & Mentorship

• Provide technical guidance and mentorship to developers, consultants, and implementation teams.
  
• Conduct design reviews, technical workshops, and knowledge‑sharing sessions.
  
• Stay current with ServiceNow releases, new features, and industry trends, applying innovations where appropriate.
  

Documentation & Delivery Support

• Create and maintain architecture documents, design specifications, and solution blueprints.
  
• Support deployments, upgrades, and post‑go‑live optimization initiatives.
  
• Collaborate with project managers to ensure timely, high‑quality delivery.
  

Required Skills & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  
• Extensive hands‑on experience with the ServiceNow platform, including multi‑module implementations.
  
• Deep understanding of workflows, scripting, integrations (REST/SOAP), and platform customization.
  
• Experience designing solutions with performance, scalability, and security in mind.
  
• Excellent communication, presentation, and stakeholder management skills.
  

Preferred Qualifications

• ServiceNow certifications: CSA, CAD, CIS, etc.
  
• Familiarity with SOAP/REST and HTML/CSS.
  
• Experience working in global or distributed teams.
  
• Experience with AngularJS and Bootstrap in web portal development.
  
• ITIL certification is a plus.
  

What We Offer

• Competitive salaries and comprehensive health benefits.
  
• Flexible work hours and remote work options.
  
• Professional development and training opportunities.
  
• A supportive and inclusive work environment.