ServiceNow Architect

As a ServiceNow Architect, you will take end-to-end ownership of ServiceNow solution architecture for our customers in the Netherlands. You will guide customers and delivery teams on scalable, maintainable and future-proof platform decisions, with a strong focus on standardisation, architectural consistency and the smart use of standard ServiceNow capabilities.

You will work across multiple customer engagements, supporting both delivery and presales activities, and act as a trusted advisor on complex ServiceNow platform decisions.

What will you do?

• Design and oversee end-to-end ServiceNow solution architecture.
• Advise customers on platform strategy, integrations, data, governance and best practices.
• Translate business needs into clear and scalable architectural solutions.
• Guide delivery teams and ensure architectural decisions are implemented consistently.
• Challenge unnecessary customisation and promote standard ServiceNow functionality where possible.
• Support presales, tenders and proposals with solution input, risk assessment and high-level estimates.
• Work across multiple customer projects and collaborate with onshore and nearshore teams.

What do you bring?

• At least 5 years of ServiceNow experience, including experience in a lead technical or architect role.
• Strong overall knowledge of the ServiceNow platform and how its different components work together.
• Experience with platform architecture, integrations, data and governance.
• Experience defining architectural direction or roadmaps and translating them into actionable steps.
• Strong customer-facing communication and stakeholder management skills.
• Ability to explain complex technical topics clearly to both customers and delivery teams.
• Experience working in distributed delivery environments.
• Dutch at C1 level or higher is mandatory.
• Professional fluency in English.
• You are based in the Netherlands.

Nice to have

• ServiceNow CIS – ITSM.
• ServiceNow Data Foundations, or willingness to obtain it after joining.
• Additional ServiceNow certifications such as CTA, CAD or another CIS.
• Experience across additional ServiceNow modules such as CSM, HRSD, SPM, ITOM or CMDB.
• Experience with Now Assist, Predictive Intelligence or other ServiceNow AI capabilities.
• ITIL® 4 Foundation.

Fujitsu supports continued learning and certification through ServiceNow University and its Enterprise Training Agreement.