ServiceNow Architect
Posted Updated
Summary
A ServiceNow Architect role based in the UK: the person provides architectural advisory to customers, partners and internal teams across sales and implementation engagements, bringing expertise in ServiceNow workflows (ITSM, HRSD, SPM, IRM, CMDB) and aligning the platform with business goals and digital transformation.
Responsibilities:
- Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation
- Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members
- Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)
- Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation
- Translate business goals and outcomes into customer roadmap and architectural blueprints
- Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard
- Manage technical governance and delivery operating model
- Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
- Support the sales effort by scoping and estimating the engagement and change orders
- Be an active contributor of leading practices and expertise related to the ServiceNow platform
Qualifications:
- 8+ years of progressive experience in professional services or equivalent
- Demonstrated management consulting experience
- Creativity with comfort running programs independently within a startup-paced environment
- Success driving complex issues through analysis and resolution
- Industry domain expertise, enterprise architecture experience
- Large program experience leading architecture and design, cloud application technology experience
- Experience leveraging or integrating AI into work processes, decision-making, or problem-solving