ServiceNow Architect
Posted Updated 3
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Summary
A ServiceNow Architect who owns the ServiceNow platform end to end — administration, security, governance, and roadmap — while leading ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge, SLA), ITOM/CMDB (Discovery, Service Mapping, Event Management), and ITAM/Software Asset Management.
Key Responsibilities Own ServiceNow platform administration, security, availability, governance, and roadmap . Lead and enhance ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Major Incident Management. Manage ITOM & CMDB , including CMDB governance, Discovery, Service Mapping, Event Management, CI lifecycle, and data quality. Manage ITAM & Software Asset Management , including licenses, entitlements, compliance, audits, and optimization. Configur…