ServiceNow Architect
Summary
Designs and implements ServiceNow solutions (ITSM, HRSD, ITOM, etc.) for clients, ensuring best practices and scalable architectures while leading technical teams.
Job Description of ServiceNow Architect in Melbourne/ Sydney:
- Responsibilities for the ServiceNow Technical Architect is to analyze current technologies used and determine ways to improve the ServiceNow environment and its architecture.
- Provide technical consultation in terms of using ServiceNow best practices for implementations and ongoing operations
- Create technical implementation strategies from business requirements
- Implement complex ServiceNow solutions in at least 3 applications/modules such as ITSM, HRSD, ITOM, SAM, HAM, ITBM, Security Operations, GRC and CSM.
- Lead technical ServiceNow implementations, investigate complex issues and review code as required.
- Account for possible project challenges on constraints including, risks, time, resources and scope
- Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
- Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
- Serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures
- Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes
- Provide expert guidance for best practices related to ServiceNow administration
- Good to have CSA, CAD, HRSD certifications
- Strong communication, Strong presentation and writing skills
Certified in
Good to have CAD, CSA, HRSD certifications