ServiceNow Architect

• Lead the architecture, design, and implementation of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, and HRSD
  

• Define and govern ServiceNow architectural standards, best practices, and platform roadmap
  

• Design scalable, secure, and high-performance ServiceNow solutions for large enterprise environments
  

• Act as the primary technical authority for ServiceNow-related decisions and solution design
  

• Architect and oversee complex integrations using REST, SOAP, IntegrationHub, and MID Server
  

• Drive ITOM architecture including Discovery, Service Mapping, Event Management, and CMDB strategy
  

• Ensure CMDB data model integrity, governance, and lifecycle management
  

• Lead ITAM implementations including Hardware Asset Management (HAM) and Software Asset Management (SAM)
  

• Design and optimize Customer Service Management (CSM) workflows and omni-channel support solutions
  

• Architect HR Service Delivery (HRSD) solutions including case management, employee portal, and knowledge
  

• Review code, configurations, and customizations to ensure quality, performance, and security
  

• Provide technical leadership, mentoring, and guidance to development and implementation teams
  

• Collaborate with business and leadership stakeholders to translate requirements into technical solutions
  

Requirements

• 17+ years of overall IT experience with extensive hands-on experience in ServiceNow
  

• Proven experience as a ServiceNow Architect handling large-scale enterprise implementations
  

• Strong expertise in ITSM, ITOM, ITAM, CSM, and HRSD modules
  

• Deep understanding of ServiceNow architecture, CMDB, security, and data model
  

• Strong scripting experience using JavaScript and ServiceNow Glide APIs
  

• Hands-on experience with Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs
  

• Experience with ServiceNow integrations using REST/SOAP, IntegrationHub, and MID Server
  

• Strong knowledge of ITIL processes and service management best practices
  

• Excellent stakeholder management, leadership, and communication skills
  

• ServiceNow certifications such as CSA, CIS, or CTA preferred