ServiceNow Architect / Technical Product Owner
Summary
Designs and owns the ServiceNow HR Service Delivery platform, integrating HR workflows with ITIL-aligned processes using JavaScript, AngularJS, and REST APIs.
About the Role
We are looking for an experienced ServiceNow Architect / Technical Product Owner to join a global People & Culture Engineering team.
In this role, you will be a key technical expert responsible for the architecture, development, and continuous improvement of the ServiceNow platform, with a strong focus on HRSD (HR Service Delivery).
You will act as a bridge between business and technology, working closely with Business Product Owners, technical teams, and other stakeholders to translate business needs into functional and technical requirements, scalable solutions, and architectural designs.
The role combines responsibilities across Solution Architecture, Technical Product Ownership, and Technical Leadership.
- 7+ years of hands-on ServiceNow experience.
- Mandatory experience with ServiceNow HRSD (HR Service Delivery).
- Strong knowledge of the ServiceNow ecosystem, including HRSD and Studio/Application Management.
- Extensive ServiceNow administration, design, development, and deployment experience.
- Strong knowledge of ITIL methodologies and processes.
- Advanced experience designing and maintaining enterprise integrations.
- Hands-on experience with:
- JavaScript
- AngularJS
- HTML
- CSS
- XML
- Client-side and server-side scripting
- Jelly scripting
- Fundamental knowledge of SSO, SAML, SSL, REST, LDAP, JDBC, and ODBC.
- Strong understanding of platform security, GRC/IRM, and audit/compliance requirements, including ICFR and SRA.
- Ability to translate business requirements into technical blueprints and solution designs.
- Experience working in an Agile/Scrum environment and developing PoCs.
- Proven experience leading and mentoring technical teams, preferably in managed services or hybrid environments.
- Excellent communication and stakeholder management skills.
- Ability to explain complex technical concepts and risks to non-technical stakeholders.
- Strong problem-solving, decision-making, and prioritization skills.
- Professional working proficiency in English.
- Adaptability and willingness to learn new technologies and internal platforms quickly.